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North America Mexico Cancún Tourist Information Telephone

Overview

Telephone

The guide was updated: 2024-11-20

Country code: +52 Area code for Cancún: 998

Useful Information

Our travel guides are free to read and explore online. If you want to get your own copy, the full travel guide for this destination is available to you offline* to bring along anywhere or print for your trip.

*this will be downloaded as a PDF.

Price

€4,95

Purchase

Best Time To Visit

Best Time To Visit

If you want to avoid holiday crowds and high prices, the best time to visit Cancún is from May to November, particularly in September and October. However, these two are also the rainiest months. If you prefer escaping the cold winter to relax in the sun, book your trip in December or January, the high season in Cancún.

Passport/Visa

Passport/Visa

Visa exemption applies to citizens of all EU countries, most countries in the Americas, Australia, New Zealand, Japan, South Korea, and more. Both tourists and business visitors from these countries may stay in Mexico for up to 180 days. For Russian, Turkish, and Ukrainian passport holders, electronic authorization (SAE) is required, which then grants travelers from these countries the right of a single entry followed by a stay of up to 30 days. Please consult an official source/consulate in your home country for the latest information on visa requirements.

Cancún Airport International (CUN)

Cancún Airport International (CUN)

Cancún Airport International (CUN) offers travelers two distinct transfer options to reach the Hotel Zone. Opting for an airport taxi shuttle is the quickest and most convenient choice, ensuring a swift 30-minute journey directly to your hotel. For budget-conscious travelers, the ADO bus to Cancún's city center provides a more economical option. However, from the city center, you'll still need to take a taxi to the Hotel Zone or switch to the local R-1 or R-2 public bus, which runs to the Hotel Zone every few minutes. The total journey time will be around 1 hour and 20 minutes depending on traffic.

Public Transport

Public Transport

Cancún's central bus station is located at the corner of Avenidas Tulum and Uxmal, offering excellent and regular connections to most touristic destinations. A regular shuttle transfer to Playa del Carmen leaves every 15-30 minutes. The frequent local bus service between the Hotel Zone and downtown Cancún (R-1 or R-2 buses) is quite efficient, although old, and runs 24 hours. Buses stop on hand signal and will often leave before everyone is seated; bus stops are marked with a blue and black sign with a picture of a bus. You can buy tickets on board but don't forget to check your change before taking your seat.

Taxi

Taxi

Taxis are a common mode of transport in Cancún. Despite warnings to agree on a price before getting in, one should know that all taxi drivers belong to a syndicate, and there is an official fixed price list split into various zones that all taxi drivers must carry (also available in all hotels). Taxis in the Hotel Zone are more expensive than downtown, and a standing taxi always costs slightly more than one flagged down from the curb. A couple of alternatives are the Taxi Cancun taxi service that serves all over Cancún and runs 24 hours and reserving a ride with Uber. Taxi Cancun +52 998 148 9592

Post

Post

The postal service in Mexico is very slow and often not very reliable. Sending anything of importance or value is usually safer by courier service. Cancún’s main post office is located in the city center where stamps or postcards can be found; mailboxes are red and easy to recognize.

Pharmacy

Pharmacy

There are two types of pharmacies in Mexico, the regular Farmacia and the Farmacia Similares. The former sells well-known brand medications whilst the latter sells cheaper non-branded medicines. You can find a Farmacia on almost every corner within Cancún's downtown, with several located in the Hotel Zone. Many Farmacias are open 24 hours and offer a delivery service for a small surcharge.

Telephone

Telephone

Country code: +52 Area code for Cancún: 998

Electricity

Electricity

110 Volt. Hotels usually offer voltage converters for 220 Volt devices.

Timezone

Timezone

The time zone in Cancún and Quintana Roo is Eastern Standard Time (EST), which is UTC-5. Since 2022, Mexico does not observe daylight saving time.

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